Privacy Policy

We may collect the following when you use the Platform:

• Account details — name, mobile number and email address.
• Booking information — the salon, services, date and time you select, and your booking history.
• Location data, where you allow it, so we can show salons near you. You can turn this off at any time.
• Messages, reviews, ratings and enquiries you send through the Platform.
• Payment information for booking charges, handled by our payment processor — we do not store card details.
• Technical data such as device type, browser, IP address and pages visited, via cookies and analytics.

We use the information we collect to:

• Create and manage your account and your bookings.
• Show you salons near you and personalise service recommendations.
• Send booking confirmations, reminders and updates.
• Send offers and newsletters where you have opted in — you can opt out at any time.
• Respond to support requests and resolve disputes.
• Keep the Platform safe, prevent fraud, and meet our legal obligations.

We do not sell or rent your personal information. We share it only where necessary:

• With the Salon Partner you book — your name, contact number and booking details, so they can prepare for and confirm your appointment.
• With service providers who help us operate — payment processing, messaging, hosting and analytics — and only to the extent they need.
• Where required by law, or to protect the rights and safety of our users.

We use cookies and similar technologies to keep you signed in, remember preferences such as your location, measure how the Platform is used, and improve performance. You can control or disable cookies through your browser settings, though some features may not work as intended without them.

We keep your information for as long as your account is active, and afterwards only as long as needed to meet legal, accounting or dispute-resolution requirements. You can ask us to delete your account at any time.

We take reasonable technical and organisational measures to protect your information against loss, misuse and unauthorised access. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Depending on where you live, you may have the right to:

• Request a copy of the personal information we hold about you.
• Request corrections or updates to your details.
• Request deletion of your information and your account.
• Restrict or object to certain types of processing.
• Withdraw consent for marketing or location access at any time.

To exercise any of these, contact us using the details below.

The Platform is not intended for children under the age at which they can consent to data processing in their country. We do not knowingly collect their information. If you believe a child has provided us with personal data, contact us and we will delete it.

We may revise this Privacy Policy from time to time. Any changes will be posted on this page with an updated date. We encourage you to review it periodically.

For any privacy questions or requests, contact us at hello@lookart.in or on +91 96655 80507 / +91 94213 47668.